Building Connections with People

Building Rapport with People

Key Tips

• People like people like themselves OR someone they want to be like
• Words account for only 7% of communication skills – need to use the 93% other communication skills to build rapport
• Style is more important than substance initially
• Matching & Mirroring: most effective way of building rapport
  • Voice: Tone, volume & speed
  • Terminology: same words, terminology
  • Body: posture, gestures, facial expressions, proximity, touch
  • Breath: breathing at the same pace

How to Speak so People want to Listen

7 Deadly Sins of Speaking

• 7 Deadly sins of speaking: Gossiping, Judging, Negativity, Complaining, Excuses, Exaggeration, Dogmatism
• HAIL: Honesty, Authenticity, Integrity, Love
• Vocal toolbox: Register (depth of voice), Timbre (how it sounds), Prosody (not being monotone), Pace, Silence, Pitch, Volume

6 Psychological Tricks to get People to Like You

Key Tips

• Compliment what people are working on
• Get people talking about what they love – Ask how do you like that? And What did you like about it?
• Share a truth to your detriment
• Body Language – keeping your body open
• Exceed expectations
• Be the first person to joke