Buyer Psychology

Marketing & Advertising - Buyer Psychology

People buy with emotions, and later justify with logic. We like to think of ourselves and logical, rational creatures but in reality our decisions are driven by our emotions, feelings and biases. There are a large number of psychological tricks that can be used to help a person agree to whatever it is that you wish them to do.

People buy with emotion, justify with logic

Psychological tips that help increase sales

  • SCARCITY – By announcing that a particular offer is for a ‘limited-time only‘ or has ‘limited stocks’, can help target people who are on the fence to take a decision in fear of missing out
  • CURIOSITY – People are naturally curious, so if they come across some marketing material or content that they don’t know about, they feel compelled to find out more. This is often used by marketers by not providing enough information leading to an ‘information gap’, that people feel compelled to fill
  • ANTICIPATION – By creating a buzz around a product launch, people get excited and are more likely to buy on the launch
  • SOCIAL PROOF – Recommendations from other users, friends, family, celebrities and other known personalities help build trust that others have tried and also liked a particular product or service
  • RECIPROCITY – The principle of reciprocity implies that when you give something to someone, they feel compelled to give you something back in return (their email, participate in a trial, a review, recommendations etc.)

4 P’s of Personal Selling

  • PROMISE – the hook, that allows you to get consumer’s attention
  • PICTURE – need to be able to paint a picture in your consumer’s mind
  • PROOF – can be testimonials, reference from authority figures or word-of-mouth
  • PUSH / PITCH – when you introduce the product & ask for a buy

4 P’s of Marketing

  • PRODUCT – you can only sell to people who want or need your product
  • PRICE – have to pick the right price for your target market, neither too cheap nor too expensive
  • PLACEMENT – where is your product available
  • PROMOTION – how to people get to know about your product and what’s the special offer

AIDA Method

  • A way to funnel average consumers, into a customer who takes action
  • ATTENTION – buying social media ads, blogging, asking friends to post
  • INTEREST – you need to be interesting and be able to catch your consumers attention
  • DESIRES – companies try to sell logically (by selling features), but forget that people by emotionally (focus on selling benefits)
  • ACTION – need to introduce your offer by providing a call-to-action

When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotion.

Dale Carnegie – Self improvement Guru, Author – How to Win Friends & Influence People / How to Stop Worrying & Start Living / The Leader in You

Psychological Tricks

Make a person say yes multiple times: Get a student to say ‘No’ at the beginning, or a customer, child, husband, or wife, and it takes the wisdom and the patience of angels to transform that bristling negative into an affirmative.

‘Socratic method,’ was based upon getting a ‘yes, yes’ response. He asked questions with which his opponent would have to agree. He kept on winning one admission after another until he had an armful of yeses. He kept on asking questions until finally, almost without realising it, his opponents found themselves embracing a conclusion they would have bitterly denied a few minutes previously.

Dale Carnegie – Self improvement Guru, Author – How to Win Friends & Influence People / How to Stop Worrying & Start Living / The Leader in You

Top 7 Books on Persuasion

Persuasion, is as much a science, as it is an art. These 7 books help decipher the secrets behind persuasion, and how you can use specific tips and techniques to persuade people towards your desired outcome.

Other concepts on Sales & Marketing

Sales - Sales process

Sales Process – Key Steps

Any sales process goes through a series of steps – from making the first contact, getting the meeting, making the pitch, handling objections to the final close. To be successful in sales, you need to learn and master each of these steps individually, to be able to ensure that a bottleneck in one part does not impact your overall sales.

Digital Marketing - Other Peoples Audience

Other People’s Audience

Your own reach is always going to be limited, especially in contrast to the tremendous reach of the top media houses and influencers in your field. Other Person’s Audiences, is a digital marketing concept, that focuses on how you can best leverage the reach others (especially influencers and media) have to market your content or services.

Negotiations - Negotiation Tips

Negotiation tips

Experienced negotiators use a set of techniques, skills and etiquette to ensure that they manage to extract a favourable outcome from almost any negotiation. These techniques and skill can be used in any negotiation and situation – from family discussions, pay raises, negotiation with clients or vendors, bargaining while purchasing something and more.

Digital Marketing - Know your customer

Know Your Customer / Reader

It is essential that you have a strong understanding of your customer or reader, in order to be able to tailor make your content to resonate with them. You need to understand who they are (their age, sex, demographic profile), their interests, what stage of the journey they are on and more to be able to make your communication a success.